fanc win's Privacy Policy

1. Purpose and Scope of Data Collection

The information we collect during registration and use of fanc win services is used solely to provide you with accurate and secure service. Selling your personal information to any third party is strictly against our policy.

We follow two main categories in data collection — information provided directly by you, and technical information collected automatically.

1.1 Information Provided Directly

When you create an account on fanc win, make a deposit or withdrawal, or contact our support team, the following information may be collected:

• Full name, date of birth, and nationality
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• Documents provided for identity verification (National ID or passport)
• Partial information related to bKash, Nagad, or Rocket mobile wallets (full wallet PIN is never collected)

1.2 Automatically Collected Information

When you use our platform, certain technical information is logged automatically. This information is used to improve platform performance and prevent fraud:

• IP address and browser type
• Device identity (device ID, operating system version)
• Session duration and page navigation data
• Login time and location (approximate, not GPS)

2. How Information Is Used

Collected information is used only for the purposes described below. Any use beyond this will be considered a violation of this policy, and fanc win is legally accountable in such matters:

• To create, verify, and manage accounts
• To process deposits and withdrawals
• To provide customer support via 24/7 live chat and email
• To prevent fraud, money laundering, and unauthorised account use
• To determine eligibility for bonuses and promotional offers
• For platform improvement and technical analysis
• To comply with applicable laws and regulations

We never transfer your information to advertisers or third-party marketing agencies. You can learn more about fanc win's values and corporate principles on our About Us page.

3. Cookies and Tracking Technology

The fanc win website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve platform performance and make your experience easier.

3.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. The platform cannot function properly without these cookies.
• Functional Cookies: These help remember your preferred language or interface settings.
• Analytics Cookies: These are used to understand which pages are visited most. The data collected does not identify any individual.

You can disable cookies at any time by changing your browser settings. However, some features may not work correctly as a result.

4. Data Storage and Security

fanc win uses industry-standard security measures to keep your information safe. All data transmission is encrypted using SSL (Secure Socket Layer) technology.

Our security measures include:

• Securing all data transmission with 256-bit SSL/TLS encryption
• Using strong hashing algorithms instead of ever storing passwords in plain text
• Strict access controls and monitoring for server access
• Regular security audits and vulnerability assessments
• Automated alert systems for suspicious activity

Data is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal or regulatory obligations.

5. Third-Party Data Sharing

fanc win does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third parties for payment processing (bKash, Nagad, Rocket), technical infrastructure, and fraud detection services. These partners receive only the minimum information necessary to perform their services, and they are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

It may be necessary to disclose information in response to a court order, government investigation, or a lawful request from a law enforcement agency. In such circumstances, we cooperate with the relevant legal authorities.

5.3 Fraud Prevention

Limited information may be shared with industry-standard screening services to detect the creation of multiple accounts, money laundering, or other fraudulent activities.

6. Your Rights and Controls

Every user registered on the fanc win platform has the following rights over their own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: Subject to certain conditions, requests to delete your information are accepted (except for information retained due to legal obligations).
• Right to Object to Processing: You may object to your information being used for marketing communications.
• Right to Portability: You may request your information in a structured, readable format.

To exercise these rights, contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

7. Protection of Minor Users

All fanc win services are for persons aged 21 or older only. We do not knowingly collect or store information from anyone under 21 years of age.

An age verification process is followed at registration. If a user creates an account using false information, their account will be cancelled and the stored information will be deleted. To learn more about responsible gaming, read our Responsible Gaming page.

8. International Data Transfer

fanc win's server infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that data protection standards are maintained consistently. Appropriate contractual safeguards are in place for any international transfer.

9. Policy Changes and Updates

fanc win reserves the right to change or update this privacy policy at any time. In the case of significant changes, registered users will be notified in advance via their registered email or through the platform.

Continued use of the platform after changes will be considered as acceptance of the updated policy. We therefore recommend visiting this page regularly. Please also read our Terms and Conditions page for a full understanding of the conditions of platform use.

10. Contact and Complaint Resolution

For any questions, comments, or complaints regarding this privacy policy, please contact our support team:

• Speak directly via 24/7 live chat
• Email: [email protected]

We aim to respond to all privacy-related requests as quickly as possible. You can also visit our FAQ section for answers to common questions.